📖General

This page contains information regarding the general bot settings. You can configure the general settings of the website bot from here.

Below is a breakdown of the settings options available for configuring your bot's general settings

Setting	Description
Waiting Message	Enter the message to display when a user requests live chat but no agent have accepeted the live chat request as of now.
Unavailability Message	Message to inform users when no agents are available to attend to their queries and user have requested the live chat
Waiting Message Title	Set the title for the message displayed to users when the bot keeps them waiting for live chat.
TimeZone	Choose the time zone for the bot's operations.
ChatBot Status	Activate or deactivate the bot's visibility on website with a simple toggle button.
Send Incomplete Responses	Enable this option to receive email notifications even when the conversation is not finished and chat window has been closed or session has been expired.
Unavailability Message Title	Define the title for the message displayed when live chat is unavailable.
Chat Window Message History	Specify whether to retain the bot user's chat history permanently or for the browser session.

Saving Changes

Once you have configured all the settings according to your requirements, click the "Save Changes" button to apply the changes. The bot will update its setting after some time ones cache is removed.

Use Invalidate Cache option to make changes live right away.

Note

Review all settings carefully before saving changes to ensure they align with your preferences and requirements. If you encounter any difficulties or require further assistance, feel free to contact our support team for assistance.