Chat Window
This page contains information on how you configure chat menu of your website eleapi
Last updated
This page contains information on how you configure chat menu of your website eleapi
Last updated
Customize the chat menu settings to enhance user engagement and control chat transfer options:
Allow Visitors to Transfer Chat to WhatsApp
Enable visitors to transfer the chat conversation to WhatsApp.
Allow Visitors to Refresh Chat
Allow users to refresh the chat from start
Hide Transfer to WhatsApp Button
Conceal the button that facilitates transferring the chat to WhatsApp.
Display Name for Transferring Chat to WhatsApp
Set a custom name for the button that transfers the chat to WhatsApp.
Display Name for Transferring to Live/Agent Chat
Customize how the option to transfer to live chat is displayed.
Display Name for Transferring Chat to Bot
Define the button name for transferring the chat back to the bot.
Live Chat Message Secondary Color
Customize the secondary color of text when connected to a live agent.
Allow Visitors to Transfer Chat to Bot
Enable visitors to transfer the chat back to the bot.
Allow Visitors to Request for Live Chat
Permit users to request live chat assistance from the bot.
Hide Refresh Chat Button
Conceal the button for refreshing the chat interface.
Indicative Text for Customer's Reply
Provide instructions or prompts for visitors to reply in the chat.
Display Name for Restarting Chatbot Conversation
Define the button name for restarting the chat conversation.
These settings allow you to control various aspects of chat interaction, including chat transfer options, message appearance, and user engagement features.
Saving Changes
Once you have configured all the settings according to your requirements, click the "Save Changes" button to apply the changes. The bot will update its setting after some time ones cache is removed.
