📖Chat Window

This page contains information on how you configure chat menu of your website eleapi

Chat Menu Settings

Customize the chat menu settings to enhance user engagement and control chat transfer options:

Setting	Description
Allow Visitors to Transfer Chat to WhatsApp	Enable visitors to transfer the chat conversation to WhatsApp.
Allow Visitors to Refresh Chat	Allow users to refresh the chat from start
Hide Transfer to WhatsApp Button	Conceal the button that facilitates transferring the chat to WhatsApp.
Display Name for Transferring Chat to WhatsApp	Set a custom name for the button that transfers the chat to WhatsApp.
Display Name for Transferring to Live/Agent Chat	Customize how the option to transfer to live chat is displayed.
Display Name for Transferring Chat to Bot	Define the button name for transferring the chat back to the bot.
Live Chat Message Secondary Color	Customize the secondary color of text when connected to a live agent.
Allow Visitors to Transfer Chat to Bot	Enable visitors to transfer the chat back to the bot.
Allow Visitors to Request for Live Chat	Permit users to request live chat assistance from the bot.
Hide Refresh Chat Button	Conceal the button for refreshing the chat interface.
Indicative Text for Customer's Reply	Provide instructions or prompts for visitors to reply in the chat.
Display Name for Restarting Chatbot Conversation	Define the button name for restarting the chat conversation.

Note

These settings allow you to control various aspects of chat interaction, including chat transfer options, message appearance, and user engagement features.

Saving Changes

Once you have configured all the settings according to your requirements, click the "Save Changes" button to apply the changes. The bot will update its setting after some time ones cache is removed.

Use Invalidate Cache option to make changes live right away.