HelpShift integration with eleapi

This page contains the information about the 3rd party integrations.

Use Case

This integration allows you to transfer lead details such as Name, Email, and Phone from your eleapi platform to HelpShift.

Pre-requisite

Before setting up this integration, ensure you have:

• Domain Name

• API Key from HelpShift

Steps to Enable the Integration

1. Get Required 3rd Party Data:

   • Obtain the necessary API Key and Domain Name from HelpShift. For assistance, refer to their documentation here.

2. Authenticate Your Account:

   • Enter the required details, including Domain Name and API Key obtained from HelpShift.

   • Proceed to authenticate your account credentials.

3. Mapping the Variables:

   • Once authenticated, you'll see a screen where you can map the eleapi’s answers to the fields of your HelpShift system.

   • Select the bot questions from the "Question" dropdown or type "/" to list all questions.

   • Map these questions to parameters in your HelpShift system. If dropdowns are not available, enter the parameter names manually.

   • Add new variables as needed by clicking the "Add Parameter" button.

   • Click “Save” to activate your integration.

4. Test Your Integration:

   • Open your bot and create a new lead to test the integration. Ensure that the lead is not created earlier.

Disconnecting the Integration

To disconnect the integration:

1. Open the integration page under bot management.

2. Click on the 3rd party integrations and select the target integration (HelpShift).

3. Click on the “Disconnect” button to disconnect.

Notes

• To test leads, create the chat in an incognito tab to avoid cache issues.

• Ensure you have the proper subscription for the 3rd party to use the APIs.

• Please contact the support team if you need further assistance.