Bot Settings FAQs

This section contains all FAQs related to the Bot Settings.

How to change the bot's position on the website?

After you log in,

1. Navigate to Bots

2. Select the Bot you want to configure

3. Select the Bot Settings Tab

4. Click On The Design Tab. Here you can customize the position of your eleapi on your website as well as on mobile devices.

How to disable Desktop Notifications?

After you log in to the eleapi App, Navigate to the Bot Setting under the bot's menu. 1. Go to the Bot Settings and open Alerts the tab. 2. Check if you have subscribed to the desktop notifications or not? 3. If yes, You will see the below confirmation.

Disable Notifications

A. Open your website settings by clicking on the lock icon on the top left, as shown below

B. Click on the button to open the settings; once you click on it, You will see the option to disable notifications.

C. Disable the notifications, and you are done! You will not receive any notifications now.

Please Note:

This action will not disable the Live chat request Notifications.

How can we change the messaging shown when the customers click to "talk to live agent"

Changing Live chat button Text

To change the text for transferring chat to live agent, Follow the below steps.

1. Navigate to Bot's Setting for "Chat Window" under "Website Chatbot Settings".

2. Select the "Display name for Transferring to Live/Agent chat" and Edit the field as per the text you want \

   

   Change text for live chat

Once you are done, Your new text will appear like this.

Changing the Waiting Message

If you want to change the waiting message ( Usual reply time: 2 to 3 Minutes ), You can change the same from the